Terms and conditions of service

Terms and Conditions of Service


Welcome to IDEFEND! Before using our website and purchasing our products, please read the following Terms and Conditions of Service carefully. Accessing and using our online store is subject to acceptance and compliance with these terms. By using our site, you agree to abide by these terms.


1. Acceptance of Terms

Accessing and using our website is subject to acceptance of these Terms and Conditions. If you do not agree with any of these terms, please do not use our service.


2. Changes to Terms

We reserve the right to modify, update, or change these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately. We recommend checking this section regularly for any updates.


3. Use of the Website

You are responsible for using the site in accordance with applicable laws. You may not use our website for illegal activities or infringe the intellectual property rights or other rights of third parties.


4. Products and Availability

The products listed on our website are subject to availability. We reserve the right to limit the quantity of products purchased or to modify prices without notice. In the event of product unavailability, we will promptly inform you, and you can choose to cancel your order or wait for restocking.


5. Prices and Payments

The prices of products are as indicated at the time of purchase, including VAT (unless otherwise stated). Accepted payment methods include credit cards, debit cards, and other online payment methods indicated on our site.

All payments must be made in advance. Payment will be considered complete only after we receive payment confirmation. In case of payment issues, the order will be canceled.


6. Orders and Confirmations

When you place an order, you will receive an order confirmation via email. The order confirmation does not constitute acceptance of the contract but merely confirms the request to purchase. The sales contract will be concluded once you receive the shipping confirmation for your order.


7. Shipping and Delivery

Shipping times and costs are indicated at the time of purchase. Shipping will be carried out according to the methods and timelines outlined in the shipping page. We cannot be held responsible for delays caused by events beyond our control, such as courier service disruptions or unforeseen circumstances.


8. Right of Withdrawal

Under applicable law, you have the right to withdraw from the purchase contract within 14 days from receiving the products, without providing any justification. To exercise the right of withdrawal, you must send a communication to our customer service via email at info@shopidefend.com, including your order number and the return request.

The returned product must be unused, complete with all accessories, and in its original packaging. Return shipping costs are the responsibility of the buyer, unless otherwise stated.


9. Warranty and Returns

All products sold are covered by the legal warranty of conformity. If a product is defective or non-compliant, you have the right to request a replacement, refund, or repair, in accordance with the law.


10. Privacy and Data Protection

The protection of your personal data is our priority. The data collected during your use of our site is processed in accordance with our Privacy Policy. We invite you to read our privacy policy to understand how we collect, use, and protect your personal information.


11. Limitation of Liability

We will not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our website or products. Our liability will be limited to the value of the purchased product.


12. Governing Law and Jurisdiction

These Terms and Conditions are governed by Italian law. Any disputes arising from the use of our site will be subject to the exclusive jurisdiction of the courts of Milano, Italy.


13. Contact Us

For any questions regarding our Terms and Conditions or to receive support, you can contact us through our Contact Page or email us at info@shopidefend.com.


In this translation, the Terms and Conditions are rendered in clear, formal English, matching the structure of the original Italian version.